NPS vs CSAT: What’s the Difference and Which One Should You Track?
NPS vs CSAT: What’s the Difference and Which One Should You Track? Every business wants to know if its customers are happy. The tricky part is knowing which question to ask. NPS and CSAT are the two most widely used customer satisfaction metrics in the world. Both involve asking customers for a rating. Both give […]
How to Get More Google Reviews (The Right Way)
How to Get More Google Reviews (The Right Way) You already know reviews matter. You’ve read the stats. You’ve seen competitors with hundreds of them while yours sits at twelve. The problem isn’t that your customers are unhappy. Most of them aren’t. The problem is that satisfied customers don’t think to leave a review unless […]
What Is Sentiment Analysis and How to Use It to Improve Your Business
There’s a question no business should be able to answer with “more or less.” Why do you get bad reviews? Not “in which areas could you improve.” Not “what does this month’s average say.” But: what is happening exactly, when does it happen and where. Sentiment analysis exists to answer that question. And most businesses […]
How Your Reviews Affect Google Rankings in 2026 (And Why AI Changed Everything)
Until recently, managing your Google reviews well meant one thing: having a good score and responding politely. In 2026, that’s no longer enough. And if your business receives reviews — regardless of sector — you need to understand what has changed. Reviews are no longer just for customers We’ve always known that reviews influence purchasing […]
Top 5 Most Popular Cities in the UK
The UK’s top 5 most popular cities have been announced, showcasing the country’s most beloved urban destinations as ranked by impartial, unbiased data derived from online reviews and scores. This unique ranking is based solely on customer feedback directly from OTAs: Google, TripAdvisor, Viator, GetYourGuide, Expedia, Tiqets and Klook; therefore ensuring an authentic reflection of […]
Translated and geolocalized reviews: TourReview’s new solution for a positive online reputation
In the world of tourism, the variety of languages and geolocations are crucial factors that drive the industry. TourReview ensures that these factors do not become an obstacle to effective online reputation management for tour operators. TourReview launches two new features for effective online reputation management for tour operators. The TourReview software allows instant translation […]
The top 10 most visited and best reviewed stadiums from the UEFA EURO 2024 and the CONMEBOL Copa América 2024 based on online reviews
As the UEFA EURO 2024 and the CONMEBOL American Cup 2024 coming to their end and crowning Spain and Argentina as champions of their respective continents, we have gathered the most visited and best reviews soccer stadiums. In TourReview we specialize in the management of online reviews through two different products, the Review Collector -that […]
Summer tourism insights: American and Asian tourists reshape the market
As the high season kicks off in northern hemisphere tourism destinations, TourReview, the leading review platform for tours and activities, has conducted an in-depth analysis of the latest trends in the sector. This summer promises to be slightly different from the last, as American and Asian tourists begin to fly long haul again, introducing new dynamics […]
Finalists Announced: 2024 North American Arival TourReview Spotlight Awards
With the second North American edition of the Arival TourReview Spotlight Awards around the corner, we’re excited to announce the top 10 finalists for each category and size segment here! In partnership with Arival, a leading voice and community for the tourism industry, we created the Arival TourReview Spotlight Awards to recognize the efforts that […]
Online Travel Agencies for Tour Operators and Review Collection: Pros and Cons
In the dynamic world of travel, tour operators face constant challenges in managing their online reputation and ensuring customer satisfaction. The rise of Online Travel Agencies (OTAs) like TripAdvisor, Viator, and GetYourGuide has revolutionized the way customers book tours and leave reviews. However, relying solely on OTAs for online reviews has its advantages and disadvantages. […]