In the bustling world of tourism, where travelers have abundance of travel options, gaining the trust and confidence of potential customers is important for tour operators. In this digital age, online reviews have emerged as the gold standard for assessing the credibility and trustworthiness of any service provider, and tour operators are no exception.
Positive reviews serve as powerful testimonials, showcasing the exceptional experiences that tour operators have delivered to their customers. They install confidence in potential travelers, reassuring them that they are making a wise decision by entrusting their precious vacation time to your company. This, in turn, boosts your brand reputation and attracts a larger pool of interested customers.
Moreover, online reviews provide valuable insights into the customer experience, enabling tour operators to identify areas of improvement and enhance their offerings. By carefully reading and responding to feedback, you can gain valuable insights into what your customers value, what they would change, and what keeps them coming back for more.
With the TourReview manager, it’s easy and simple to answer to online reviews that customers leave in OTA’s. In this blog, we will explain how to respond to them directly:
Respond to Reviews
In the main page of the Dashboard, scroll untill you see Live Reviews.
Just clic in the “Respond” button, read the full review and answer it.
Here are some tips to respond to online reviews, that will help you to manage positive and negative comments, and how to improve your tour with the feedback.