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Finalists Announced: 2024 North American Arival TourReview Spotlight Awards

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With the second North American edition of the Arival TourReview Spotlight Awards around the corner, we’re excited to announce the top 10 finalists for each category and size segment here! 

In partnership with Arival, a leading voice and community for the tourism industry, we created the Arival TourReview Spotlight Awards to recognize the efforts that tour operators put into their customer experience quality, purely based on their own feedback. The first North American edition was held in Orlando in October 2023 and the first European edition in Berlin in March 2024. 

Arival aims to advance the business of creating amazing in-destination experiences by providing events, insights and communities for creators and tour operators. With a series of events planned around the world each year, like the tourism fair Arival 360 Berlin 2024, where the first European Arival TourReview Spotlight Awards was held. Arival’s mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by offering opportunities to gain insight, share knowledge and build connections. 

TourReview is a pioneer travel tech company that specializes in the centralization of online reviews for tour operators from any and all OTAs. Therefore, we offer a solution based on AI and BI technologies to provide deep analysis and management of your online reputation and consequently, boost your sales and bookings. TourReview’s benefits also extend to the effective collection of online reviews from every verified client. Therefore, TourReview provides a full service to improve your online reputation. 

These North American finalists were chosen through a data-driven and impartial analysis of customer reviews across multiple major online travel agencies (OTAs) by TourReview. This process allowed us to identify the tour, activity and attraction operators consistently going above and beyond for their customers.  

The winners will be announced during a special event at Arival 360 San Diego on 1 October 2024.  

Congratulations to all of the finalists! 

Awards Methodology 

The Arival TourReview Spotlight Awards are based on a thorough analysis of 50,878 tour, activity and attraction operators for North America (including Canada, Mexico and the U.S.). The awards are divided into the following categories: 

Based on the volume of their online reviews, each tour operator fell into a specific size segment. 

  • Small: 250-1,000 reviews during the one-year period 
  • Medium: 1,001-5,000 reviews 
  • Large: more than 5,000 reviews 

The awards criteria is based on the volume of reviews and customer rating (average score on a scale of 1 to 5). TourReview compiled the data between 1 June 2023 and 31 May 2024, from seven major online travel agencies and review websites, including:  


  • Expedia 
  • GetYourGuide 
  • Google 
  • Klook 
  • Tiqets 
  • Viator 

Learn more about the methodology for the award selection process here


10 finalists were identified for each category and size and are listed here in alphabetical order. 

Sightseeing Tours 

finalists sightseeing tours tour operators

Culinary Tours and Experiences 

finalists culinary tours tour operators

Adventure Tours and Activities 

finalists activities tours tour operators


Visitor Attractions 

Day Tours and Excursions 

finalists day tours tour operators

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